Frequently Asked Questions

ANSWER: Second opinions offer a different perspective on your options. Some doctors are more conservative and others more aggressive. There may be good arguments for different treatments, so getting a second opinion can be a good way to discover all of your options. No doctor can know everything or make the right decision all the time. A second opinion also serves as a general quality check – to make sure you’re really getting the most up-to-date, accurate diagnostic evaluation.

ANSWER: Depending on where you live and your level of mobility, your access to highly specialized care may be limited. MetisMD brings some of the world’s foremost experts quickly and directly to you and your physician, saving you time and money.

ANSWER: No, but we do require you to sign off on our terms of service and provide your physician’s name, address, and contact information so that we can make sure he or she receives a copy of the second opinion report, and so we can communicate directly, if necessary.

ANSWER: You can ask your doctor to fax or email us any pertinent clinical information that can help us in our re-review of your exam. This may include prior radiology reports and/or recent clinical notes. If your doctor directed you to get the second opinion, please have them fax a ‘re-read’ script to us. Our fax number is 800-419-6976.

ANSWER: Working with MetisMD is fast and simple. Get started with our 3-step process: 1. Create an Account 2. Upload Your Scan 3. Receive Your Report (within 24-48 hours)

ANSWER:You can securely upload your scans to our PatientConnect portal. Or, if you prefer, you can also fax or email your original report and any other imaging reports. Alternate methods for getting your images to us are: (1) request that your imaging facility send us a CD/DVD, or (2) mail your films to us. Fax: 800-419-6976 Email: info@metismd.com Mail: MetisMD 415 North LaSalle St Suite 502 Chicago, IL 60654

ANSWER: Yes. Using the latest cloud-based technology, our platform meets stringent HIPAA compliance.

ANSWER: We are committed to providing you with detailed, accurate radiologic interpretations. Our reports are decisive and designed to specifically address your concerns and make recommendations when appropriate. If you have additional scans of the same type and anatomic area, we can easily compare your current exam to the previous scans. Using our image quality scoring system, we can tell if the scan was of adequate diagnostic quality, or if it needs to be repeated. At times, the proper type of scan is not initially performed. In this case, MetisMD will recommend the type of follow-up study you should receive. Download a sample report.

Our PatientConnect service includes a phone consultation with an expert radiologist. Additionally, we can share our findings with you in real-time by securely sharing our computer screens. Communication with your doctor is important. At your request, we are available to discuss our findings with your physician.

ANSWER: This is a ‘self-pay’ service. At this time, most health plans do not cover second opinions; however, there is increased interest in doing so and our policies may change in the future.

ANSWER: Our subspecialty interpretations feature high quality, detailed, well-written reports from the best radiologists in their field of expertise. MetisMD physicians are subspecialists in Neuroradiology, Orthopedic/Musculoskeletal, Body Imaging (ultrasound, MRI, CT, X-ray), Pediatric Radiology, Women’s Imaging (breast and gynecologic imaging), Vascular and Interventional Radiology, and Nuclear Medicine.

ANSWER: Within 24-48 hours of uploading your scan, you will receive a secure link to download your report via email.

ANSWER: If you’re not satisfied, we don’t expect you to pay. That’s the MetisMD Promise, and your peace of mind. Contact us for more information.